1About These Terms

The website gadwalhandlooms.in is owned and operated by Srilatha Gadwal Saree House, Krista Reddy Banglow, Gadwal, Jogulamba Gadwal District, Telangana – 509125 (GSTIN: 36AMKPD3190J1ZY) (“we”, “us”, “our”).

By browsing this website, creating an account or placing an order, you confirm that you are at least 18 years old and agree to these Terms & Conditions, our Refund & Returns Policy, our Shipping Policy and our Privacy Policy, which together form the complete agreement between you and us. If you do not agree, please do not use the website or place an order.

2Our Products, Weaves & Measurements

We sell Gadwal sarees and dupattas in the following ranges: pure silk, sico (silk-cotton), semi silk, cotton, and dupattas.

Our collection includes both handloom and powerloom products. Not every product on this website is handwoven. The name “Gadwal” refers to the traditional design and style of the saree, and does not by itself mean that a product is handloom or pure silk.

Before you buy, please read the full product page: the category, title, description, fabric details and any certification logo shown there together describe the product you are purchasing. The weave and fabric of each product are as described on its product page at the time of your order.

Weave and fabric words we use

• Handloom means woven on a hand-operated loom. Certified handloom products carry the Handloom Mark (see Section 3).
• Powerloom means woven on a power-driven loom.
• Pure silk and pure cotton describe the fibre of the saree body, as stated in the fabric details. Certified pure silk carries the Silk Mark (see Section 3).
• Sico is a silk-cotton blend. Semi silk, Semi Gadwal and Premium Semi products use blended or non-pure-silk yarns in Gadwal designs. They may be powerloom or handloom; the product page states which.
• Kuttu is the traditional technique of interlocking a separately woven border with the body. Where a product page describes a border as kuttu-style or temple border, it describes the design of the border; the weave method is the one stated in the product’s fabric and weave details.

If you are unsure about the weave, fabric or certification of any product, please ask us before you order. We will confirm it in writing.

Measurements

• Saree length: approximately 6.3 metres overall, measured from one end of the saree to the other end. Where the blouse piece is attached (running blouse), it is part of this overall length.
• Blouse piece: approximately 80 cm, where a blouse piece is included. Whether a blouse piece is included, and whether it is attached (running) or separate, is stated on the product page.
• Saree width: standard saree width. Width is not a fixed measurement and may be slightly narrower or slightly wider from one saree to another, depending on the loom and weave.
• Dupattas and any product with different measurements: as stated on the individual product page.

All measurements are approximate. Because our sarees are woven and finished by hand or on traditional looms, the actual length and width may be slightly less or slightly more than stated. A variation of this kind is not a defect and is not a ground for return, exchange or refund. Blouse stitching and tailoring are not included unless stated on the product page.

3Handloom Mark & Silk Mark

The Handloom Mark and Silk Mark are official certification labels issued by the respective Government of India bodies. We do not create these labels ourselves.

• Where a product page displays the Handloom Mark logo, that product is a certified handloom product and is supplied with the corresponding label.
• Where a product page displays the Silk Mark logo, that product is certified pure silk and is supplied with its Silk Mark tag. Its tag number is printed on the Silk Mark tag supplied with the saree and, where we have added it, is also shown on the product page with a link to verify it on the Silk Mark India website.
• Products that do not display either logo are not covered by these certifications. They may be powerloom, semi silk, sico, blended or otherwise uncertified products, as described on their product pages.

Please do not remove, cut or tamper with any certification tag. Returns of certified products are accepted only with the original tag intact.

4Colour, Care & Natural Variations

We photograph our products in natural light and make every effort to show colours accurately. However, the colour you see may differ slightly from the actual product because of lighting, camera settings and your screen. Such slight differences are not a defect.

Handloom and traditional weaving involve natural irregularities in weave, zari, thread placement, texture and colour tone. These are characteristics of the craft, not manufacturing defects.

Silk, sico and zari products should be dry-cleaned only. Cotton products should be washed separately in cold water for the first few washes, as some natural colour release is normal.

5Pricing & Payment

• All prices are in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise. Delivery charges, if any, are shown at checkout before you pay.
• We accept payment through our secure payment gateway (UPI, debit/credit cards and net banking). An order is placed only after payment is successfully confirmed.
• Prices, offers and availability may change at any time without notice. The price that applies is the price shown at the time your payment is confirmed.

6Our Right to Cancel Orders

An order confirmation email or message confirms that we have received your order. It is not an acceptance of the order. Your order is accepted only when it is dispatched. Until then, we reserve the right to cancel any order, in whole or in part, at our sole discretion, including where:

• the product is no longer available (our pieces are often one-of-a-kind and may also be sold at our physical store);
• the product is found damaged or defective during our quality check before dispatch;
• the product was listed with an incorrect price, description or image because of a technical or human error;
• payment could not be verified, or the transaction appears fraudulent or unauthorised;
• we reasonably suspect misuse of coupons, Rewards Coins or offers, bulk buying for resale, or repeated abuse of our returns process;
• the delivery address is incomplete, incorrect or not serviceable by our courier partners; or
• events beyond our control prevent us from fulfilling the order.

If we cancel an order, we will inform you and refund the full amount you paid to your original payment method within 7–15 business days, and restore any Rewards Coins used on that order. This refund is our full and only responsibility in respect of a cancelled order.

7Cancellation by You

You may cancel an order only before it is packed or dispatched, by contacting us with your order number. Once an order has been dispatched, it cannot be cancelled. If you refuse delivery of a dispatched order without a valid reason, the shipping and return-to-origin charges will be deducted from any refund.

8Shipping & Delivery

We ship within India only. Orders are usually dispatched within 1–2 working days of payment confirmation (Monday to Saturday, excluding public holidays), and delivery usually takes 2–7 working days after dispatch depending on your location. Full details are in our Shipping Policy. Delivery times are estimates given by our courier partners and are not guaranteed. Responsibility for the product passes to you on delivery to the address you provided.

If the outer packaging appears damaged or tampered with, please refuse the parcel or record a continuous unboxing video before opening it, and contact us within the time allowed for returns.

9Returns & Return Window

Returns and exchanges are governed by our Refund & Returns Policy. In summary:

• A return or exchange request must be raised within 2 calendar days of delivery.
• A continuous, unedited unboxing video is strongly recommended for every request, and required for damage in transit. Without it, we may ask for other proof before deciding.
• The product must be unused, unwashed, unaltered, in its original fold, with all tags and certification labels intact.

The following are not eligible for return, exchange or refund: colour fading or bleeding after use or washing; damage, stains, tears, pulled threads, perfume or deodorant marks, or alterations made after delivery; slight colour differences from photographs; minor variations in measurements described in Section 2; and natural weaving variations described in Section 4.

All return requests are inspected and decided by our quality team, based on the unboxing video, photographs and the returned product.

10Rewards Coins, Gifts & Extra Benefits

From time to time we offer Rewards Coins, free gifts, complimentary items, free shipping, membership benefits and other extras. These are offered at our discretion, as a goodwill gesture, and are not part of the price you pay.

• Rewards Coins are earned and redeemed at the rates shown in your account. They have no cash value, cannot be transferred, sold or exchanged for money, and can be used only on gadwalhandlooms.in.
• Coins earned on an order are added after the order is delivered and are reversed if the order is cancelled, returned or refunded. Coins redeemed on an order are not refunded as cash.
• Coins may carry an expiry date, which will be shown in your account.
• Free gifts and complimentary items have no cash value, cannot be exchanged, and must be returned along with the main product if that product is returned. If they are not returned, their value may be deducted from your refund.
• We may change, suspend or withdraw the Rewards Coins programme, membership benefits, gifts or any other extra benefit, including earning and redemption rates, at any time, with or without notice.
• If we reasonably believe that coins, gifts or benefits have been obtained through misuse, multiple accounts, fraud or abuse of returns, we may cancel those coins and benefits and close the account concerned.

11Coupons & Offers

• Coupons are valid for a limited time, may apply only to selected products, and are subject to the conditions shown with them.
• Coupons cannot be exchanged for cash and cannot be applied after an order has been placed.
• Where a returned order used a coupon or offer, the refund is calculated on the amount actually paid.
• We may change or withdraw any coupon or offer at any time without prior notice.

12Your Account

You are responsible for keeping your mobile number, email and login OTPs secure, and for all activity under your account. Please provide accurate and complete details; we are not responsible for failed or delayed deliveries caused by incorrect information. We may suspend or close accounts that break these terms.

13Photos & Reviews You Submit

By submitting photos to our Style Gallery, reviews or other content, you confirm that you own it and grant us a free, non-exclusive right to display it on our website and social media with your first name. You may ask us to remove it at any time. We may decline or remove any content at our discretion.

We publish only genuine reviews, photos and testimonials from real customers, shared with their consent. We do not write, buy or edit reviews to change their meaning.

14Intellectual Property

All photographs, videos, text, designs, logos and other content on this website belong to Srilatha Gadwal Saree House unless stated otherwise. Copying, reproducing or using them for any commercial purpose, including on other websites, marketplaces or social media, without our written permission is prohibited.

15Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim relating to a product or order is limited to the amount you actually paid for that product. We are not liable for any indirect, incidental or consequential loss, including loss arising from courier delays, or from the use, washing or care of a product.

Nothing in these terms excludes or limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded or limited.

16Events Beyond Our Control

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, courier disruptions, internet or payment-system failures, government action, epidemics or civil unrest.

17Governing Law & Disputes

These terms are governed by the laws of India. Before taking any other step, please contact our Grievance Officer (details in our Privacy Policy) so that we can try to resolve your concern. We acknowledge every complaint within 48 hours and aim to resolve it within one month.

Place of contract. Every order is accepted, packed and dispatched from our store at Gadwal, Jogulamba Gadwal District, Telangana. The contract of sale between you and us is concluded at Gadwal.

Jurisdiction. Subject to the next paragraph, the courts at Gadwal, Jogulamba Gadwal District, Telangana, shall have exclusive jurisdiction over any dispute arising out of or in connection with this website, these terms or any order.

Your consumer rights. Nothing in these terms limits any right you have as a consumer under the Consumer Protection Act, 2019, including the right to file a complaint before the Consumer Disputes Redressal Commission permitted by that Act, or to contact the National Consumer Helpline (1915).

Records. Order confirmations, invoices, emails, WhatsApp and SMS messages, payment records, tracking records and unboxing videos are electronic records kept in the ordinary course of business, and either party may rely on them as evidence under the Information Technology Act, 2000 and the Bharatiya Sakshya Adhiniyam, 2023.

Language. These terms are written in English. If they are translated, the English version applies.

Grievance Officer: Shiva, Srilatha Gadwal Saree House, Krista Reddy Banglow, Gadwal, Jogulamba Gadwal District, Telangana – 509125. Email: support@gadwalhandlooms.in · Phone / WhatsApp: +91 90005 58600 (Monday to Saturday, 10:00 AM – 7:00 PM IST). Every complaint is given a reference number when we acknowledge it.

18General Website Content, Labels & Automated Messages

Our homepage, banners, menus, footer, cart and checkout badges, articles, FAQs, emails and messages describe our store and our range as a whole. They are not a description of any single product.

The product page of the item you buy — its title, category, fabric details, description and any certification logo — describes what you are buying. If general wording anywhere else differs from the product page, the product page applies.

If a general label is ever shown on a product by mistake (for example, a certification line on a product that is not certified), it does not change what the product is. We will correct the error as soon as we know about it, and you may return the product for a full refund within the return window.

Automated order emails and messages (for example cancellation, stock or delivery notices) can occasionally be sent in error. The status of your order is the one shown in your account and confirmed by us in writing. If you receive conflicting messages, please contact us and we will confirm.

19If You Believe a Product Is Not as Described

• Tell us within the return window (Section 9), with your unboxing video and photos, and say which part of the product page you believe does not match the product.
• We will review your concern and reply in writing. If the product does not match its product page, we will accept the return and refund the full amount you paid, including any shipping charge you paid.
• You may also have the product examined by a recognised body such as a Weavers’ Service Centre or the Textiles Committee. If its written report shows that the product does not match the fabric or weave stated on its product page, we will refund the full amount you paid on return of the product, provided you raised your concern with us within the return window.
• Our standard remedy for a product that is not as described is a return with a full refund. We do not normally offer partial refunds for keeping a product; any such refund we agree to is a goodwill gesture under Section 20.

20Goodwill Gestures & Settlements

To resolve a concern quickly, we may sometimes offer a goodwill refund, discount, coupon, Rewards Coins or another gesture. Any such gesture is made without admission of fault or liability.

When you accept a goodwill gesture or settlement offered for an order, your concern about that order is treated as settled. This does not affect any right you have under the Consumer Protection Act, 2019 that cannot be waived.

21Changes & Contact

We may update these terms from time to time. The version in force when you place an order applies to that order. If any part of these terms is found to be unenforceable, the remaining parts continue to apply.