1Return & Exchange Eligibility

You may request a return or exchange within 2 calendar days from the date of successful delivery, if the product meets our return conditions.

Returns are accepted for:

• Damaged products received during transit
• Wrong product delivered
• Manufacturing defects
• Other eligible returns approved by our customer support team after verification

2Conditions for Return

3Unboxing Video & Photographs

We strongly recommend a continuous, unbroken unboxing video for every return or exchange request — showing the sealed package, the shipping label, and the product as it is opened. Please also take clear photographs of the product, shipping label and packaging.

4Handloom Disclaimer & What’s Not Covered

Minor variations in weaving, zari, texture, thread placement and colour tone are natural characteristics of genuine handloom products and are not considered manufacturing defects.

The following are also not eligible for return, exchange or refund:

• Colour fading or bleeding that occurs after the saree has been washed or worn
• Any damage, stain, tear or alteration caused after delivery, once the product is in the customer’s possession

5Sale Items

Sale, discounted, promotional and offer products are also eligible for return or exchange, provided they satisfy all return conditions above.

6Refund Policy

After inspection and approval, refunds are processed within 7–15 business days and credited to the original payment method.

7Refund Deductions

What you get back depends on why the product is returned.

If the mistake is ours — damaged in transit, wrong product delivered, a manufacturing defect, or the product does not match its product page — you receive a full refund of the amount you paid, including any shipping charge, and we bear the return courier cost.

For any other approved return (for example, a change of mind), the following are not refunded:

• Original shipping/delivery charges
• Return courier charges

Coupon and offer discounts are not paid out as cash: every refund is calculated on the amount you actually paid.

8Reward Points

Reward Points or Store Credit redeemed during purchase are not refundable as cash. Reward Points earned on returned orders will be reversed from the customer’s account.

9Exchanges

Approved replacement items are dispatched within 10 working days, subject to stock availability.

10Return Shipping

Please return the product safely using a trackable courier service. Where the return is due to our mistake (see Section 7), we bear the return courier cost — we will arrange a pickup or reimburse your courier receipt. For other approved returns, the return courier charge is borne by you.

11Cancellation Policy

Orders can be cancelled only before packing or dispatch. Orders that have already been shipped cannot be cancelled.

12Late or Missing Refunds

If your refund is not received after 15 business days, please first check with your bank or payment provider. If the issue continues, contact our support team using the details below.

13Quality Assurance

Every saree undergoes fabric, border, zari, colour and packaging inspection before dispatch, to keep our returns as rare as possible.

14What to Include in Your Request

To help us resolve your request quickly, please include:

• Order Number
• Customer Name
• Mobile Number
• Reason for Return
• Photos, and your unboxing video if recorded (required for damage in transit)