1Return & Exchange Eligibility

You may request a return or exchange within 2 calendar days from the date of successful delivery, if the product meets our return conditions.

Returns are accepted for:

• Damaged products received during transit
• Wrong product delivered
• Manufacturing defects
• Other eligible returns approved by our customer support team after verification

2Conditions for Return

3Unboxing Video & Photographs

Please record a continuous unboxing video and take clear photographs of the product, shipping label and packaging for any damaged or incorrect product claims. This significantly speeds up approval.

4Handloom Product Disclaimer

Minor variations in weaving, zari, texture, thread placement and colour tone are natural characteristics of genuine handloom products and are not considered manufacturing defects.

5Sale Items

Sale, discounted, promotional and offer products are also eligible for return or exchange, provided they satisfy all return conditions above.

6Refund Policy

After inspection and approval, refunds are processed within 7–15 business days and credited to the original payment method.

7Refund Deductions

The following will not be refunded, or will be deducted where applicable:

• Original shipping/delivery charges
• Return courier charges
• Promotional offer or coupon discounts already applied to the order

8Reward Points

Reward Points or Store Credit redeemed during purchase are not refundable as cash. Reward Points earned on returned orders will be reversed from the customer’s account.

9Exchanges

Approved replacement items are dispatched within 10 working days, subject to stock availability.

10Return Shipping

Customers are responsible for returning the product safely using a trackable courier service. Return courier charges will be borne by the customer or deducted from the refund amount.

11Cancellation Policy

Orders can be cancelled only before packing or dispatch. Orders that have already been shipped cannot be cancelled.

12Late or Missing Refunds

If your refund is not received after 15 business days, please first check with your bank or payment provider. If the issue continues, contact our support team using the details below.

13Quality Assurance

Every saree undergoes fabric, border, zari, colour and packaging inspection before dispatch, to keep our returns as rare as possible.

14What to Include in Your Request

To help us resolve your request quickly, please include:

• Order Number
• Customer Name
• Mobile Number
• Reason for Return
• Photos (and unboxing video, if applicable)