Privacy Policy
Your trust matters to us as much as the quality of our weaves. This policy explains what personal information we collect when you shop with us, how we use it, and the choices you have.
1Who We Are
This website, gadwalhandlooms.in, is owned and operated by Srilatha Gadwal Saree House, Krista Reddy Banglow, Gadwal, Jogulamba Gadwal District, Telangana – 509125, India (GSTIN: 36AMKPD3190J1ZY). In this policy, “we”, “us” and “our” refer to Srilatha Gadwal Saree House, and “you” refers to anyone who visits our website, creates an account or places an order.
For the purposes of the Digital Personal Data Protection Act, 2023, we are the Data Fiduciary responsible for your personal data.
2Scope & Consent
This policy applies to personal information collected through our website, our online checkout, our customer accounts, and our customer support channels (phone, email and WhatsApp). It does not cover purchases made in person at our store, except where you later use our website.
By using our website, creating an account or placing an order, you consent to the collection and use of your information as described here. You may withdraw your consent at any time (see Your Rights); this will not affect anything we did lawfully before you withdrew it, but we may be unable to fulfil orders that need the data.
3Information We Collect
Information you give us
- Account details: your name, mobile number (verified by OTP), email address and password.
- Order details: billing and shipping address, phone number, email, products purchased and any order notes.
- Support and returns: messages you send us, and photographs and unboxing videos you submit with a return or exchange request.
- Style Gallery and reviews: photos of you wearing our sarees and any reviews or comments you choose to submit.
Information collected automatically
- IP address, browser and device type, and approximate location derived from your IP address.
- Pages and products viewed, time spent on pages, items added to cart, and how you arrived at our site.
- Information stored in cookies and similar technologies (see Cookies & Tracking).
Information from partners
- Payment confirmation and transaction reference from our payment gateway (never your full card, UPI PIN or banking credentials).
- Shipment status and delivery updates from our courier and logistics partners.
4How We Use Your Information
- To process, pack, ship and deliver your orders, and to send order confirmations, invoices and tracking updates.
- To create and secure your account, including one-time-password (OTP) login.
- To handle returns, exchanges, refunds and customer support requests.
- To run our Rewards & Coins programme and any membership benefits you join.
- To send you news about new collections and offers, where you have agreed to receive them.
- To understand how our website is used so we can improve it, and to measure the performance of our advertising.
- To prevent fraud, misuse of coupons and unauthorised access to accounts.
- To meet our legal obligations, including GST, accounting and record-keeping requirements.
5Payments
All online payments (UPI, credit/debit cards and net banking) are processed securely by Razorpay, a PCI-DSS compliant payment gateway. Your card number, CVV, UPI PIN and net-banking credentials are entered on Razorpay’s secure interface and are never stored on our servers. We receive only the information needed to confirm your payment, such as the transaction ID, amount and payment status.
Razorpay’s handling of your data is governed by its own privacy policy.
7Cookies & Tracking
Cookies are small text files stored on your device. We use them for the following purposes:
- Essential cookies keep you logged in, remember your cart and make checkout work. The site cannot function properly without them.
- Preference cookies remember choices such as filters and display settings.
- Analytics help us understand which pages and products are popular and where visitors leave the site. Part of this is measured by our own first-party tool, whose data stays on our servers.
- Advertising cookies set by Google and Pinterest help us measure and improve our ads.
You can block or delete cookies through your browser settings. If you block essential cookies, login, cart and checkout may not work.
8Messages & Marketing
We will always send transactional messages about your orders (confirmation, dispatch, delivery, returns and refunds) by email, SMS or WhatsApp.
We send promotional messages about new collections and offers only where you have agreed to receive them, for example by joining our WhatsApp group or subscribing to our emails. You can stop them at any time by clicking “unsubscribe” in any email, leaving the WhatsApp group, or contacting us.
9Photos, Videos & Reviews
Photos you submit to our Style Gallery and reviews you post may be shown publicly on our website and social media along with your first name. We will remove them on request.
Photos and unboxing videos submitted with a return or exchange request are used only to assess that request and are never published.
10How Long We Keep Data
- Account information: for as long as your account remains active, or until you ask us to delete it.
- Order and invoice records: for the period required under GST and other applicable tax and accounting laws, even if you close your account.
- Return photos and videos: until the request is resolved, plus a reasonable period in case of disputes.
- Marketing preferences: until you unsubscribe.
- Analytics data: for up to 24 months, after which it is deleted or kept only in anonymous, aggregated form.
11How We Protect It
Our website is served over an encrypted connection (HTTPS/SSL). Payments are handled entirely by a PCI-DSS compliant gateway, access to customer data is limited to staff who need it to fulfil orders, and our systems are kept updated and backed up.
No method of transmission or storage is completely secure, but we take reasonable security practices and procedures to protect your information. If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities as required by law.
12Your Rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:
- Access a summary of the personal data we hold about you and how it is used.
- Correct or update inaccurate or incomplete information. Most details can be edited directly in My Account.
- Erase your personal data, except records we must keep by law.
- Withdraw consent to marketing or other optional processing.
- Nominate another person to exercise these rights on your behalf in the event of death or incapacity.
- Raise a grievance with our Grievance Officer, and if unresolved, with the Data Protection Board of India.
To exercise any of these rights, email support@gadwalhandlooms.in from your registered email, or message us on WhatsApp from your registered number. We may need to verify your identity before acting on a request, and we aim to respond within 30 days.
13Children
Our website is intended for adults. We do not knowingly collect personal data from anyone under 18 years of age without verifiable consent from a parent or guardian. If you believe a child has given us personal data, please contact us and we will delete it.
14Third-Party Links
Our website contains links to and embedded content from other services, such as YouTube videos, Instagram and WhatsApp. These services may collect data about you under their own privacy policies, which we do not control. We encourage you to read them.
15Changes to This Policy
We may update this policy from time to time to reflect changes in our services or in the law. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be highlighted on our website.
16Grievance Officer
In accordance with the Information Technology Act, 2000, the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:
- Name
- Shiva
- Organisation
- Srilatha Gadwal Saree House
- Address
- Krista Reddy Banglow, Gadwal, Jogulamba Gadwal District, Telangana – 509125
- support@gadwalhandlooms.in
- Phone / WhatsApp
- +91 90005 58600
- Hours
- Monday to Saturday, 10:00 AM – 7:00 PM IST
This policy is governed by the laws of India. Subject to your rights under consumer protection and data protection law, any dispute is subject to the exclusive jurisdiction of the courts at Gadwal, Jogulamba Gadwal District, Telangana.
Questions About Your Data?
We’re a family business and we’re happy to explain anything in this policy.