Frequently Asked Questions

Yes. We offer authentic Gadwal sarees directly from our manufacturing unit. We specialise in Pure Silk Gadwal, Semi Gadwal, Sico, Cotton and Handloom collections.

Yes. We are a Gadwal saree manufacturer, supplying both retail and wholesale customers.

We photograph our products as accurately as possible. However, slight colour variation may occur due to different mobile or computer screen settings, and the natural dyes used in handloom weaving.

Yes. Because each handloom piece is one of a kind, you receive the exact saree shown in the product images unless otherwise mentioned.

No — this is normal and expected in genuine handwoven sarees. Because Gadwal sarees are woven by hand on traditional looms, small loose threads or minor thread pulls are a natural characteristic of the weave, not a manufacturing defect. Gently tuck or trim a loose thread with scissors (never pull it) and the saree stays perfectly intact. These small irregularities are in fact a mark of authentic handloom craftsmanship.

Most sarees include a matching blouse piece. Please check the product description for specific details.

Yes. We offer wholesale pricing for bulk orders. Please contact us on WhatsApp for wholesale enquiries.

Yes. We provide free shipping on eligible orders. The applicable offer is shown during checkout.

We ship through trusted courier partners to ensure safe and timely delivery across India.

Once your order is shipped you will receive a tracking link via SMS, WhatsApp or email.

Currently we primarily serve customers across India. Please contact us for international shipping availability.

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets and secure Razorpay payments.

Yes. All payments are processed through secure, encrypted payment gateways.

Returns are accepted only if the product is damaged, defective or incorrect. Please contact us within the specified return period.

Yes, exchanges are available for eligible products. Please refer to our Return & Exchange Policy.

Contact us within 24 hours of delivery with photos and your order number, and we will assist you promptly.

Orders can be cancelled before they are shipped.

Yes, if the order has not been shipped. Please contact us immediately.

The courier partner will usually attempt delivery again or contact you.

Some designs are restocked, while exclusive handloom pieces may not be available again — each is one of a kind.

Yes. Eligible coupon codes can be applied during checkout.

Yes. Registered customers earn Srilatha Rewards points on eligible purchases, which can be redeemed on future orders.

Dry cleaning is recommended for Pure Silk Gadwal sarees to maintain their shine and longevity.

Store them in a cool, dry place, fold them periodically, and avoid direct sunlight for long-term preservation. A muslin cloth wrap is ideal for silk.

Selected Pure Silk Gadwal sarees are Silk Mark certified. Please check the product description for certification details.

Yes. We source and manufacture genuine handloom sarees crafted by skilled artisans.

Yes. Simply share the product link or a screenshot with us on WhatsApp and we will assist you with the purchase.

You can reach us via WhatsApp, phone, email, or the contact form on our website.

Monday to Saturday, 10:00 AM – 8:00 PM.